When converting from a personal Zoom account (free or paid) to an organization account, you will need to allow the process to take place. Once you sign into the organization account, you will be asked to confirm your email address with a message that looks something like this:





Click “confirm your email address” button and then check your inbox for an invitation email to Malone Zoom. You will receive an email that looks like the one below. 



Next, click the “Switch to the new account” link and then follow the instructions to complete the change (just clicking through a few things). This will migrate the existing Zoom account and attach it to your university account. Once finished, you will be able to login to your Malone Zoom account.



See example below:





Possible Errors:
Some users with a personal Zoom account tied to their Malone email may see the error message below instead of the email confirmation screen.  If you see a message like the one below when attempting to sign in to Malone Zoom, then you will need to contact the Malone Help Desk and ask them to send you an email invite to Zoom.  Once you receive the email, click on the link in the email and follow the instructions to convert your personal Zoom account to an organization account.