When can I call the Help Desk(s)?
Where and when can I drop off or pick up check out equipment equipment?
Who do I contact for The Learning House (Moodle) problems?
When are maintenance windows for services provided by IT?
When are maintenance windows for other web-based services used by Malone Students, Faculty and Staff?
 
There are two separate Help Desks at Malone. The Distance Learning Help Desk provides support for The Learning House Moodle courses. The Information Technologies Help Desk provides support for other technology needs on campus.

Help Desk Information for Information Technologies
For computer, Internet or network connectivity, or classroom technology-related questions, as well as audio-visual equipment checkout:

Hours of Operation:
  • Phone support available Monday - Friday 8am- 5pm EST.  
  • Office hours are Monday - Friday: 8am - 5:00pm except during Community Worship hour on Wednesdays from 10-11am. Summer hours are 8am - 4:30pm EST.
  • 24x7 via "emergency" option in the Help Desk Telephone prompt. This transfers to one of our Tech cell phones. If our voice mail picks up, please leave a message with your name, the nature of the issue, and a return telephone number.
  • Equipment pick up and drop off can be arranged ahead of time. The pickup and dropoff location is the library circulation desk in the Cattell Library.

Help Desk Information for Distance Learning
The Distance Learning Office provides technical support for the Online Learning Program and The Learning House Moodle course system. It is a separate department within Malone University with whom IT works closely, but it is a separate support resource.

The Learning House Moodle Help Desk is available 24/7.

The Distance Learning Student Services Help Desk is available Monday through Friday 8am – 5pm EST.

Maintenance Window for IT Services
There are regularly-scheduled maintenance windows during which Information Technologies can patch and repair servers and systems we maintain. The windows run every Friday evening (Saturday morning) and Saturday evening (Sunday morning) from 12:30am to 7am EST.

Maintenance Window for The Learning House (Moodle)
Learning House (Moodle), through which our Distance Learning and online courseware is provided, has a once-monthly maintenance window which varies from month to month. When it occurs, it is typically overnight (starting around midnight EST).  Maintenance times will be posted on the Learning House website.