When can I call the Help Desk(s) ?
Who do I contact for The Learning House (Moodle) problems?
When are maintenance windows for services provided by IT?
When are maintenance windows for other web-based services used by Malone Students, Faculty and Staff?
There are two separate Help Desks at Malone. The Distance Learning Help Desk provides support for the Learning House Moodle courses. The Information Technologies Help Desk provides support for other technology needs on campus.
Help Desk Information for Information Technologies
How to contact us:
Hours of Operation for the Information Technologies Help Desk:
Hours of Operation for the Media Services Desk (located at the IT Help Desk):
Help Desk Information for Distance Learning
The Distance Learning Office provides Student Services and Technical support for the Online Learning Program and the Learning House Moodle course system. It is a separate department within Malone University with whom IT works closely, but it is a separate support resource.
The Distance Learning Student Services Help Desk is available Monday through Friday 8am – 5pm EST.
The Learning House Moodle Help Desk is available 24/7.
Maintenance Window for IT Services
There are regularly scheduled maintenance windows during which Information Technologies can patch and repair servers and systems we maintain. The windows run every Friday evening (Saturday morning) and Saturday evening (Sunday morning) from 12:30am to 7am EST.
Maintenance Window for The Learning House (Moodle)
Learning House Moodle, through which our Distance Learning and online courseware is performed, has a once-monthly maintenance window which varies from month to month. When it occurs, it is typically overnight (starting around midnight EST). Maintenance times will be posted on the Learning House website.