When can I call the Help Desk(s)?
Where and when can I drop off or pick up check out equipment equipment? Who do I contact for The Learning House (Moodle) problems? When are maintenance windows for services provided by IT? When are maintenance windows for other web-based services used by Malone Students, Faculty and Staff?
There are two separate Help Desks at Malone. The Distance Learning Help Desk provides support for The Learning House Moodle courses. The Information Technologies Help Desk provides support for other technology needs on campus.
Help Desk Information for Information Technologies For computer, Internet or network connectivity, or classroom technology-related questions, as well as audio-visual equipment checkout:
Hours of Operation We are here to serve the students, faculty, and staff of Malone University! [ul]
The Distance Learning Office provides technical support for the Online Learning Program and The Learning House Moodle course system. It is a separate department within Malone University with whom IT works closely, but it is a separate support resource. The Learning House Moodle Help Desk is available 24/7. [ul] [li]Em
[ul] [li]Email
There are regularly-scheduled maintenance windows during which Information Technologies can patch and repair servers and systems we maintain. The windows run every Friday evening (Saturday morning) and Saturday evening (Sunday morning) from 12:30am to 7am EST. Maintenance Window for The Learning House (Moodle) Wiley Learning House (Moodle), through which our Distance Learning and online courseware is provided, has a once-monthly maintenance window which varies from month to month. When it occurs, it is typically overnight (starting around midnight EST). Maintenance times will be posted on the Wiley Learning House website. |