When can I call the Help Desk(s) ?
Who do I contact for eCollege or eCompanion problems?
When are maintenance windows for services provided by IT?
When are maintenance windows for other web-based services used by Malone Students, Faculty and Staff?
There are two separate Help Desks at Malone. The Distance Learning Help Desk provides support for eCompanion and eCollege courses, as well as The Learning House (Moodle) courses. The Information Technologies Help Desk provides support for other technology needs on campus.
Help Desk Information for Information Technologies
How to contact us:
Hours of Operation for the Information Technologies Help Desk:
Hours of Operation for the Media Services Desk:
Help Desk Information for Distance Learning
The Distance Learning Office provides Student Services and Technical support for the Online Learning Program and eCompanion course systems. It is a separate department within Malone University whom IT works closely with but is not directly related to.
The Distance Learning Student Services Help Desk is available Monday through Friday 8am – 5pm EST.
The Distance Learning Technical Help Desk provided by our educational partner, eCollege, is available 24/7.
Maintenance Window for IT Services
There are regularly scheduled maintenance windows during which Information Technologies can patch and repair servers and systems we maintain. The windows run every Friday evening (Saturday morning) and Saturday evening (Sunday morning) from 12:30am to 7am EST.
Maintenance Window for eCollege and eCompanion
The eCollege service through which most of our Distance Learning and online courseware is performed has a once monthly maintenance window which varies from month to month. When it occurs, it is typically between the hours of 3am - 6am EST (1am - 4am MST)